FAQs
Answers You Need
Do you have a question? Looking for more information about the rental process or the services we offer? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please reach out to a member of our team. We’ll be more than happy to get you the answers you need.
What is your cancellation policy?
You can cancel for a full refund until 24 hours but please provide as much notice as possible. If you cancel within 24 hours we will retain your $100 deposit. If you prefer to reschedule, you can do so at anytime.
*Only the 'Inclement Weather Cancellation Policy' is fully refundable day of the event.
What is your Inclement Weather Cancellation Policy?
Lush Events and Rentals and the customer are able to cancel up until the day of the event for a full refund or
given the option to reschedule if inclement weather is an issue.
Backdrops, materials, Bounce Houses and any services or products provided by Hope Siler Lush Events and Rentals/and or anyone acting on behalf of the company are for indoor and outdoor use, unless otherwise stated. They are not made for inclement weather. If bad weather or wind become an issue, Hope Siler Lush Events and Rentals and/or anyone acting on behalf of the company has ultimate authority to deny outdoor placement for safety reasons.
What are the Rules?
We can set up on grass, turf, asphalt, concrete, pavers or inside a venue or home. Items need to be paced on flat even surfaces. We cannot under any circumstances set up on rocks, gravel, dirt and uneven surfaces.
Lush Events and Rentals Bounce Houses require an extra level of care to maintain their beauty and safety for all guests, absolutely no markers, pens, paint, face paint, slime, silly string of any kind is allowed on or near the inflatables.
It is almost impossible to clean and can result in additional charges.
Please no food, drinks, toys, jewelry, pets, shoes etc. which could also cause damage to the bounce houses.
Rentals are not to be moved or taken down by anybody other than an employee of Lush Events and Rentals.
Adult supervision is always required.
Does the Price Include delivery and set up?
We are happy to offer free delivery and set up for bounce houses and backdrop wall rentals in Cache Valley! For surrounding areas we charge an additional fee to cover the cost of fuel and travel time.
Do you offer pick up options?
We do not offer pick up options.
Our Staff will both set up and take down the backdrop walls and bounce houses to ensure safety for everyone.
How long does it take for setup and breakdown?
Backdrops take at least 1.5 hour(s) for setup, this does not include unloading time and the 30 minutes to breakdown after the event.
The Large White Bounce House takes at least 45 minutes for setup and 45 minutes for breakdown after the event.
The Mini takes 15 minutes to setup and 30 minutes for breakdown after the event.
Is styling included in the rental?
We currently offer several styling packages with all of our backdrops, bounce houses and other rental pieces at additional cost.
Please reach out to our team via Instagram or Email to discuss your specific requests.
What are the cleaning procedures?
We provide all the cleaning procedures to the Lush Events and Rentals pieces.
We wash, sanitize, and dry our inflatables after each use.
What time will my rental be delivered/picked up?
Our delivery window for Backdrops, flower walls, and additional decor is 1.5- 2 hour(s) before your event.
Our delivery window for our Bounce Houses are between 9 am- 12 pm on the day of your event.
Once your event ends, you can text or call us to have the rental picked up no later than 10 pm.
If you need a specific delivery time, please feel free to contact us to make special arrangements.
What are the measurements of your bounce houses?
The large white bounce house measures 16' x 13' x 13' (length x width x height).
The mini bounce house measures 7' x 7' x 6' (length x width x height). It does need an area that is at least 14'x 7' x 6' (length 'blower to slide' x width x height) space to operate correctly.
Can I set up inflatables at a public park?
We can set up at parks, however, it's your job to make sure the park allows inflatables and has electrical hookup to power the blower. (We will bring a 100' extension cord) Please check with your local city office ahead of time.